Supervisor Business Support Long Term Care

Overview

• Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

Supervisor Business Support Long Term Care

Health Services – Long Term Care

Status: 1 Regular Full Time

Salary Range: $105,754.00 – $132,193.00 per annum (plus comprehensive benefits, where applicable)

Hiring Range: $105,754.00 – $118,974.00 per annum

Work Mode: Hybrid * see below for more details about this work mode

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week. Must be available for on-call weekends on a rotational basis

Who We Are

The Central Business Support Unit (CBSU) provides critical support to Long Term Care Homes by managing the workforce availability at our Long Term Care homes. The Microsoft Team is for the CBSU unit to efficiently collaborate to ensure that there no unfilled shifts.

What You'll Do

In this role, you will lead and supervise a team of approximately 20 direct reports, providing guidance, support, and performance management to ensure team success.

As the Supervisor, Business Support, you will manage a team within the Central Business Support Unit (CBSU), which provides critical support to five Long Term Care (LTC) Homes and Adult Day Services (ADS) Programs. In this role, you will oversee staff scheduling, payroll, personnel support, data management, auditing, and procurement. You will ensure compliance with legislative requirements and contribute to service delivery that prioritizes resident care and safety. You will also help set goals aligned with regional priorities, implement policies for efficient operations, and collaborate with Homes and corporate partners to enhance business performance and manage risks.

You will lead staff hiring, coaching, and performance management while managing the daily operations of the CBSU and ensuring 24/7 staffing coverage. Your responsibilities include scheduling for approximately 1,200 staff across departments, ensuring compliance with collective agreements, and updating policies to improve efficiency and reduce overtime. You will ensure accurate payroll processing, resolve discrepancies, and work closely with HR on policy and process improvements, while maintaining systems to track staff metrics and benefits.

In addition, you will oversee audits and implement corrective actions for business services across all Homes, develop quality improvement programs, and ensure adherence to policies while managing staff coordination and risk. You will monitor operational trends, provide essential data for leadership decisions, influence bargaining and collective agreements, address workforce issues, and manage the program budget. Finally, you will advocate for and integrate new technologies, support scheduling software enhancements, and ensure the maintenance and support of IT systems.

What You'll Need

• Business or Health Administration degree or related field. Combination of education and experience may be considered
• Minimum three (3) years leadership experience; supervising/directing staff, performance management, coaching etc.
• Experience in program administration/delivery and business planning/budgets
• Experience in human resources management in a unionized environment
• Experience in project management and program development
• Knowledge and demonstrated ability in corporate core competencies including human resource management, integrated planning & prioritization, performance measurement, financial management, procurement and team development
• VSS & TB Required

Skills/Abilities

• Extensive knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation
• Current knowledge of information management tools and applications
• Exceptional verbal and written communication skills in English
• Demonstrated knowledge and skill in the implementation of change management strategies
• High level of competency in critical thinking, problem solving, and decision-making
• Strong organizational/planning, project management and time management skills
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to Have

• Experience in health systems management in a health care setting
• Knowledge of Long Term Care divisional and regional policies and procedures, provincial standards, and relevant legislation
• Experience with JBS Software (or similar scheduling systems) and other relevant technologies

Perks @ Peel and why you will love working for us

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.