Content Design Officer

How you'll make a difference As a Content Design Officer, you will play a key role in shaping how people access and interact with council services. You will create and approve content that helps residents, businesses, stakeholders and colleagues find the information they need. Working with service teams and stakeholders across the organisation, you will support best practice in content design, ensuring content meets accessibility standards, supports organisational objectives and contributes to the delivery of effect, customer-focused services. What you will be doing Using your expertise, you will create clear, accessible and user-focused content that enables people to understand and access council services with ease. You will champion the council's user-centred approach, working closely with internal stakeholders and subject matter experts to develop content that meets user needs and complies with statutory requirements. It will be your responsibility to coordinate incoming content requests for the User-Centred Design team, providing advice and guidance to internal customers and supporting them to follow agreed standards, processes and best practice principles. You will play a key role in supporting wider User-Centred Design team activity, including user research, training, email campaigns and occasional monitoring of social media channels. Using analytics and other performance measurement tools, you will gather and interpret data to evaluate the performance and effectiveness of digital content. Working collaboratively with our content designers, you will actively participate in pair writing, content crits and reviews. What we need from you It is essential that you have experience creating, publishing and managing website content, with a strong understanding of user-centred content design and the importance of developing content that is accessible, engaging and meets user needs. We are looking for someone with excellent copywriting, proofreading and editing skills, with the ability to produce clear, concise and compelling content for a variety of audiences, channels and purposes. A strong understanding of plain English and accessible communication is essential. You will have experience of working with content management systems and be confident in using digital tools and technologies. You will also demonstrate a proactive approach to learning new systems, whilst contributing to the continuous improvement of digital services. Given the nature of the role, you will have excellent interpersonal skills, with the ability to build and maintain effective relationships with colleagues and stakeholders at all levels. You must be able to translate complex or technical information into clear, user-friendly language and confidently explain new ideas, processes and digital approaches to non-technical audiences. What you need to know This is a limited term contract ending 21st June 2027. We are also offering this as a secondment opportunity; you should first seek your line managers permission before applying. This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and from home. Interviews are anticipated to be held week commencing 3rd August. How a career at South Gloucestershire Council is different As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We’re providing essential services across our internal network to ensure we can fully support our community. We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it! To view the full job description, please click this link: Content Design Officer - Job Description Using your expertise, you will create clear, accessible and user-focused content that enables people to understand and access council services with ease. You will champion the council's user-centred approach, working closely with internal stakeholders and subject matter experts to develop content that meets user needs and complies with statutory requirements. It will be your responsibility to coordinate incoming content requests for the User-Centred Design team, providing advice and guidance to internal customers and supporting them to follow agreed standards, processes and best practice principles. You will play a key role in supporting wider User-Centred Design team activity, including user research, training, email campaigns and occasional monitoring of social media channels. Using analytics and other performance measurement tools, you will gather and interpret data to evaluate the performance and effectiveness of digital content. Working collaboratively with our content designers, you will actively participate in pair writing, content crits and reviews. It is essential that you have experience creating, publishing and managing website content, with a strong understanding of user-centred content design and the importance of developing content that is accessible, engaging and meets user needs. We are looking for someone with excellent copywriting, proofreading and editing skills, with the ability to produce clear, concise and compelling content for a variety of audiences, channels and purposes. A strong understanding of plain English and accessible communication is essential. You will have experience of working with content management systems and be confident in using digital tools and technologies. You will also demonstrate a proactive approach to learning new systems, whilst contributing to the continuous improvement of digital services. Given the nature of the role, you will have excellent interpersonal skills, with the ability to build and maintain effective relationships with colleagues and stakeholders at all levels. You must be able to translate complex or technical information into clear, user-friendly language and confidently explain new ideas, processes and digital approaches to non-technical audiences.