Clinical Support Coordinator - Klamath Falls

Job Summary:

This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:

Duties and Responsibilities:

Medical Assistant/Phlebotomist:

• Work and/or fill as a medical assistant for the selected provider(s)
• Train to cover all areas within the office, including lab and front desk, as needed
• Room patients and taking accurate vital signs, history, and review of systems
• Prepare, clean, and maintain exam, lab, and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments
• Assists with all aspects of chart entry into the patient's medical record
• Chart prepping of notes prior to provider and lab visits and collection of lab reports
• Confers with the provider prior to the patient visit with any incomplete orders or labs
• Assists with starting chart notes and scribing of notes provided by the provider after each patient visit
• Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training
• Calling and emailing lab and procedure test results
• Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner
• Collection lab reports to go with each chart prepped
• Conferring with the provider prior to the patient visit about any incomplete orders or labs

Front Desk:

• Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry
• Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times.
• Welcome and greet patients/clients/visitors in a helpful and friendly manner, determine the purpose of the visit, and direct them to the appropriate person or department.
• Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling appointments, always verify the patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required.
• Adhere to all clinic policies on safety and security by maintaining restricted areas, and safeguarding key-less entry codes and computer system passwords with strict confidentiality.
• Inform patients of any existing balances noted in the email daily email from the Billing Department or noted on the computer and request patient payment.
• Call patients daily to confirm the next day's appointments
• Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect
• Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)

Other:

• Exercise problem-solving and conflict-resolution skills when handling patient complaints and direct them to appropriate designated office personnel as needed.
• Attend scheduled department and clinical meetings.
• Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook.
• Perform all duties to support successful EHR/EPM maintenance and implementation.
• Flexibility to attend out-of-town training necessary for the position
• Additional responsibilities as needed by and in support of OnePeak Medical

Skills and Qualifications:

• Embody the OnePeak values: Teamwork, Informed, Respect, Balance, Excellence.
• Hold oneself accountable for delivering high-quality, timely, and cost-effective results.
• Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.
• Demonstrate effective communication with patients, staff, and providers, both in written and oral form.
• Exhibit excellent customer service and teamwork skills, projecting a welcoming and positive attitude.
• Demonstrate effective problem-solving and conflict-resolution skills when addressing patient concerns.
• Inspire and motivate self and others, displaying confidence.
• Display good judgment and make timely and sound decisions.
• Embrace a continuous improvement mindset.
• Possess strong interpersonal skills and maintain professionalism.
• Listen attentively and welcomes constructive feedback.
• Thrive in a fast-paced environment.

Education and Experience:

• High school graduate degree or equivalent - required
• 1+ years of experience in a comparable healthcare setting - required
• Current BLS and/or CPR/AED Certification - required
• Recent front desk reception or scheduling experience in a medical office - preferred
• Medical billing & insurance payor knowledge - preferred
• Certification in phlebotomy - preferred
• CMA certification preferred - preferred
• Nutrition therapy or CPT certification - preferred

Physical Requirements:

• Move supplies up to 25 lbs
• Lift equipment up to 25 lbs
• Standing and walking 50% of time
• Typing and sitting 50% of time

Salary Range for this Role