German Speaking Customer Support Representative (Hybrid)

• Location: Munich, Germany (Hybrid – On-site presence combined with adaptable remote work options)
• Employment Type: Full-time, Permanent
• Experience Level: 1+ years of applicable experience
• Financial Package: €45k - €50k Base Salary + up to €12k Performance Bonus

The Opportunity

Step into a key role with an expanding, international fintech and financial services pioneer focused on streamlining secure transactions and optimizing corporate expense workflows. Backed by the immense resources of a global organization with over 10,000 workers worldwide and a US corporate headquarters, our Munich hub maintains the quick, close-knit, and celebratory culture of an agile startup.

In this high-visibility position, you will form one half of a dedicated, dual-professional team in Munich. You will gain significant exposure to company leadership and work cross-functionally across Sales, Compliance, and Operations, serving as a critical catalyst for client retention and regional business expansion.

Core Responsibilities

• Relationship Management: Act as the dedicated primary liaison for distributors and their client networks, cultivating strong, lasting partnerships through premier service delivery.
• Interdepartmental Alignment: Work hand-in-hand with Sales, Operations, and Compliance divisions to facilitate frictionless trade settlement and swift dispute resolution.
• Client Training: Guide and educate clients on our proprietary digital platforms, driving system adoption to increase their operational autonomy and account security.
• Operational Oversight: Supervise and evaluate active trades awaiting wire details, taking proactive measures to flag potential non-settlement risks to leadership.
• Financial & Database Upkeep: Support corporate cash flow initiatives by tracking the timely recovery of outstanding receivables, ensuring immaculate documentation within Salesforce.
• Compliance & Dispute Resolution: Autonomously address minor client complaints and coordinate critical compliance requests (such as GDPR and CASS) with internal units and financial institutions.

Candidate Profile

Mandatory Qualifications

• Linguistic Skills: C2-level proficiency (native-grade) in German paired with strong professional English fluency (C1 level).
• Professional Background: Minimum of 1 year of documented success in account coordination, client services, or a similar high-engagement corporate setting.
• Technical Literacy: Strong overall computer skills, particularly with advanced functions in MS Excel, Outlook, and the broader Microsoft ecosystem.
• Work Ethic: A highly adaptable, dedicated worker who enjoys direct customer communication and cross-team partnerships.
• Geographic Location: Already living in or around Munich with the capacity to come to the office on a routine hybrid basis (fully remote arrangements are not supported).

Desirable Extras

• Background working within the banking sector, fintech platforms, or institutional financial services.
• Practical experience utilizing Salesforce or comparable customer relationship management (CRM) software.

Perks & Workplace Culture

• Competitive Salary: An excellent rewards package providing a base of €45,000 to €50,000, plus an extra annual bonus of up to €12,000 (allocated at €1,000 per month based on local sales milestones).
• Influence & Visibility: Enjoy regular access to executive leadership and hold a prominent voice within a highly focused local office environment.
• Work-Life Integration: 25 days of paid time off, reliable standard corporate hours, no business travel demands, and flexible hybrid schedules.
• Career Advancement: Develop a deep, practical understanding of intricate fintech operations, international payment structures, and regulatory compliance standards.
• Contemporary Office: Utilize an innovative suite of digital tools while working for a progressive global enterprise in central Munich.