German Speaking Customer Support Representative (on-site)

Are you a fluent German speaker who loves assisting others? We are looking for enthusiastic individuals to join our energetic, culturally diverse team in the vibrant city of Sofia, Bulgaria.

In this position, you will represent a globally renowned corporate travel management platform. Your mission will be to ensure business travelers reach their destinations securely, seamlessly, and with complete peace of mind. Operating as a Customer Advisor, you will serve as both a personal travel coordinator and a proactive problem-solver, managing client inquiries and delivering top-tier support in both German and English.

Your Everyday Responsibilities

As a primary brand representative, you will ensure business professionals receive exceptional, high-quality assistance for all of their international transit needs.

• Multi-Channel Communication: Respond to incoming inquiries from German-speaking corporate accounts via phone, email, and live chat.
• Itinerary & Booking Oversight: Guide corporate clients through complex bookings, cancellations, and real-time adjustments for flights, lodging, and car rentals.
• Travel Software Navigation: Use advanced global distribution tools and internal database systems to pull and organize accurate reservation records.
• Logistical Problem Solving: Quickly resolve critical transit disruptions—such as delays, emergency cancellations, or sudden itinerary alterations—to keep corporate travelers moving.
• Corporate Excellence: Exude a polished, welcoming, and professional demeanor to maintain premium service standards at all times.

Candidate Profile & Requirements

We are seeking flexible, tech-savvy professionals who can combine empathetic customer care with the ability to navigate fast-paced business travel logistics.

Minimum Criteria

• Language Skills: Native or near-native fluency in German (C1/C2 level), paired with an upper-intermediate command of English (B2 level) for corporate training and internal communication tools.
• Interpersonal Style: Superb verbal and written communication abilities delivered with a refined, professional tone.
• Tech Savviness: Comfortable picking up new software quickly and multitasking across several computer monitors simultaneously.
• Composure: The ability to remain calm under pressure and efficiently manage urgent, time-sensitive travel emergencies.
• Experience Baseline: No previous experience in customer care or the travel sector is required! We provide full, professional onboarding and training to give you everything you need to build a successful career.

Compensation, Perks & Lifestyle Benefits

We offer an outstanding corporate atmosphere designed to elevate your personal wellbeing and support your career objectives:

• Financial Rewards: A highly competitive monthly base salary enhanced by performance-based monthly incentives.
• Health & Protection: Comprehensive private medical and life insurance plans fully active starting on day one.
• Career Advancement: Clear, structured pathways to move up into internal leadership roles, including Team Lead, Quality Assurance Specialist, or Trainer.
• Wellness Benefits: Monthly grocery/food vouchers, subsidized sports club access (Multisport cards), and modern, on-site break environments.
• Office Environment: A lively, diverse workplace community with regular team-building activities and corporate social events.

Complete Relocation Support

If you are moving to Sofia from another area or country, our dedicated mobility specialists guarantee a completely smooth transition:

• Flight Coverage: Full financial reimbursement for your inbound airplane ticket to Sofia.
• Welcome Accommodation: Complimentary hotel lodging upon your arrival to provide a comfortable base while you look for your permanent apartment.
• Bureaucracy Assistance: Direct, hands-on support from our local HR professionals to help you navigate registration cards, local banking setups, and administrative tasks.

Working and Living in Sofia

Sofia offers an ideal blend of modern metropolitan life, deep historical roots, and easy access to beautiful mountain landscapes. Outside of the office, you will join a safe, friendly, and rapidly expanding expat community featuring a highly affordable cost of living and a bustling social scene—ensuring your personal life is just as rewarding as your new corporate career.

How to Apply

Eager to put your language talents to use abroad and launch a new professional path? Click Apply Now and upload your current CV compiled in English!