Manager, IPS Operations

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour Job Summary

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

We are seeking an accomplished, strategic leader to oversee our Integrated Protection Services (IPS) Operations. Based out of the Central City Tower in Surrey, BC, this Full-time role is an opportunity to direct a comprehensive security portfolio and champion our ongoing commitment to staff and patient safety.

Key Responsibilities

Operational Oversight: Direct all aspects of protection operations, security investigations, and risk management within your assigned portfolio.

Team Leadership: Oversee the department’s talent lifecycle—managing recruitment, mentorship, performance evaluations, and professional development for multi-tiered security teams.

Strategic & Financial Management: Develop short- and long-term objectives aligned with organizational values, while maintaining accountability for annual operating and capital budgets.

Quality Assurance & Compliance: Continually evaluate service delivery, implement quality improvement measures, and evolve training programs to ensure strict compliance with health organization policies and government legislation.

Qualifications

Education & Designation: A Master’s degree in Criminology, Criminal Justice, Business Administration (or equivalent experience), ideally paired with a CHPA designation.

Professional Experience: 7+ years of related management experience in a large institutional or multi-site campus environment, including at least 3 years of direct supervisory experience.

Requirements: A valid Class 5 BC Driver's License and the ability to manage after-hours on-call responsibilities as assigned.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Integrated Protection Services (IPS) is responsible for all aspects of planning, organization, and directing protection/security operations, investigations, quality assurance and training within their assigned portfolio. Ensures policies and procedures comply with professional, legal and health organization standards. As a member of the IPS leadership team, plays a key role in the development and implementation and evaluation of services and strategic development. Ensures the on-going commitment to continuous quality improvement in service delivery and sustained emphasis on staff and patient safety through a commitment to a culturally safe therapeutic environment from a trauma informed perspective.

Responsibilities

• Ensures departmental strategic priorities are achieved and develops both short and long term objectives for the assigned portfolio that align with organizational and departmental mission, vision and values.
• Hires staff, trains, supervises, conducts formal performance appraisals, disciplines and terminates staff within the department.
• Continuously monitors and evaluates protection/security operations to ensure compliance with health organization policies and procedures and relevant government legislation.
• Continuously monitors and evaluates service delivery across the portfolio. Consults and negotiates with user departments and site leadership in order to improve services, provide professional advice, reduce costs, facilitate consensus and resolve challenges.
• Provides leadership and direction to IPS staff (who may themselves carry supervisory responsibilities) and through them front line IPS staff. Ensures continual staff development, education and training is provided within budget and guidelines to ensure levels of knowledge and skill are maintained.
• Interprets and applies the various Collective Agreements for unionized staff, or terms and conditions for non-contract staff. Represents the Employer in Labour Relations matters and determines the disposition of Grievances. Works collaboratively to resolve HR/LR issues with staff and unions within the confines of the applicable Collective Agreement.
• Responsible for annual operating and capital budgets within the portfolio and ensures expenditures are within parameters. Closely monitors staff attendance metrics and engagement and takes steps to ensure optimal performance. Provides regular reports to the Operations Director.
• Implements quality improvement measures within the portfolio and regularly prepares and submits reports on these activities.
• Regularly reports to, collaborates with, and takes direction from the Director of Operations to ensure continuous quality improvement and service delivery excellence.
• Takes a leadership role in investigative processes across the Organization on issues relating to protection/security services; ensures investigation documentation meets departmental quality standards and acts as primary contact for any required interface with police and other law enforcement agencies through the course of an investigation.
• Performs a key role in the Threat Assessment & Management program for the Organization; takes a leadership role in multi-disciplinary investigative teams and oversees investigations conducted by IPS staff within their portfolio.
• Responsible for the oversight of day-to-day service delivery of contracted security providers within the assigned portfolio, monitors and evaluates service delivery; monitors contract deliverables, provides guidance and support and work direction to vendors to ensure on-going service quality, authorizes expenditures and regularly reports to the Operations Director.
• Ensures on-going effective working relationships are maintained between in-contract IPS and contracted security service provider staff.
• Promotes awareness of security and emergency preparedness to staff of the Organization by developing and delivering informational and educational programs such as managing aggressive persons, threat management, criminal justice, loss prevention and personal safety/security; participates in the review and evaluation of these programs for the Organization.
• Takes a lead role in monitoring and managing real and/or perceived security threats against the Organization; develops and implements operational security plans for the Organization’s activities or other events that may require security involvement.
• Consults with external agencies and organizations such as police, fire, emergency response agencies and other health organizations on issues related to IPS; acts as the primary contact for IPS for the Organization; participates as a representative of IPS for the Organization on internal and external committees.
• Provides after hours on-call function for IPS for the Organizations, as assigned.
• Performs other related duties as required.

Qualifications

A level of education, training and experience equivalent to a Master’s degree in Criminology, Criminal Justice, Business Administration or a related field, supplemented with seven (7) years’ recent related management experience in a large institutional or campus environment, including a minimum three (3) years’ supervisory experience managing protection services, contracted services and security investigations for a large complex multi-site organization, or an equivalent combination of education, training and experience. Certified Health Care Protection Administrator (CHPA) or equivalent designation. Class 5 motor vehicle license.

COMPETENCIES

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Awareness and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), in Plain Sight Report (2020), and BC’s Declaration on the Rights of Indigenous People’s Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety (ICS) at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure a ICS lens is applied holistically.
• Demonstrated ability to lead, plan, manage, organize and problem-solve.
• Working knowledge of appropriate legislation and provincial/national standards on protection standards, security, surveillance and the protection of privacy.
• Demonstrated ability to supervise.
• Demonstrated ability to deal with others effectively.
• Demonstrated ability to function effectively in a highly dynamic environment.
• Demonstrated knowledge of the BC Health Care environment.
• Demonstrated organizational skills to effectively to prioritize workload and meet deadlines.
• Knowledge of risk management concepts and practices.
• Ability to develop and maintain effective working relationships with internal and external partners.
• Demonstrated ability to work effectively, both independently and as part of a team.
• Demonstrated negotiation and facilitation skills while maintaining mutually beneficial vendor relations.
• Demonstrated leadership and supervisory skills to foster a respectful and motivating work environment.
• Ability to operate related equipment including applicable software application.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

• Ensures departmental strategic priorities are achieved and develops both short and long term objectives for the assigned portfolio that align with organizational and departmental mission, vision and values.
• Hires staff, trains, supervises, conducts formal performance appraisals, disciplines and terminates staff within the department.
• Continuously monitors and evaluates protection/security operations to ensure compliance with health organization policies and procedures and relevant government legislation.
• Continuously monitors and evaluates service delivery across the portfolio. Consults and negotiates with user departments and site leadership in order to improve services, provide professional advice, reduce costs, facilitate consensus and resolve challenges.
• Provides leadership and direction to IPS staff (who may themselves carry supervisory responsibilities) and through them front line IPS staff. Ensures continual staff development, education and training is provided within budget and guidelines to ensure levels of knowledge and skill are maintained.
• Interprets and applies the various Collective Agreements for unionized staff, or terms and conditions for non-contract staff. Represents the Employer in Labour Relations matters and determines the disposition of Grievances. Works collaboratively to resolve HR/LR issues with staff and unions within the confines of the applicable Collective Agreement.
• Responsible for annual operating and capital budgets within the portfolio and ensures expenditures are within parameters. Closely monitors staff attendance metrics and engagement and takes steps to ensure optimal performance. Provides regular reports to the Operations Director.
• Implements quality improvement measures within the portfolio and regularly prepares and submits reports on these activities.
• Regularly reports to, collaborates with, and takes direction from the Director of Operations to ensure continuous quality improvement and service delivery excellence.
• Takes a leadership role in investigative processes across the Organization on issues relating to protection/security services; ensures investigation documentation meets departmental quality standards and acts as primary contact for any required interface with police and other law enforcement agencies through the course of an investigation.
• Performs a key role in the Threat Assessment & Management program for the Organization; takes a leadership role in multi-disciplinary investigative teams and oversees investigations conducted by IPS staff within their portfolio.
• Responsible for the oversight of day-to-day service delivery of contracted security providers within the assigned portfolio, monitors and evaluates service delivery; monitors contract deliverables, provides guidance and support and work direction to vendors to ensure on-going service quality, authorizes expenditures and regularly reports to the Operations Director.
• Ensures on-going effective working relationships are maintained between in-contract IPS and contracted security service provider staff.
• Promotes awareness of security and emergency preparedness to staff of the Organization by developing and delivering informational and educational programs such as managing aggressive persons, threat management, criminal justice, loss prevention and personal safety/security; participates in the review and evaluation of these programs for the Organization.
• Takes a lead role in monitoring and managing real and/or perceived security threats against the Organization; develops and implements operational security plans for the Organization's activities or other events that may require security involvement.
• Consults with external agencies and organizations such as police, fire, emergency response agencies and other health organizations on issues related to IPS; acts as the primary contact for IPS for the Organization; participates as a representative of IPS for the Organization on internal and external committees.
• Provides after hours on-call function for IPS for the Organizations, as assigned.
• Performs other related duties as required.

A level of education, training and experience equivalent to a Master's degree in Criminology, Criminal Justice, Business Administration or a related field, supplemented with seven (7) years' recent related management experience in a large institutional or campus environment, including a minimum three (3) years' supervisory experience managing protection services, contracted services and security investigations for a large complex multi-site organization, or an equivalent combination of education, training and experience. Certified Health Care Protection Administrator (CHPA) or equivalent designation. Class 5 motor vehicle license.

COMPETENCIES

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Awareness and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), in Plain Sight Report (2020), and BC's Declaration on the Rights of Indigenous People's Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety (ICS) at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure a ICS lens is applied holistically.
• Demonstrated ability to lead, plan, manage, organize and problem-solve.
• Working knowledge of appropriate legislation and provincial/national standards on protection standards, security, surveillance and the protection of privacy.
• Demonstrated ability to supervise.
• Demonstrated ability to deal with others effectively.
• Demonstrated ability to function effectively in a highly dynamic environment.
• Demonstrated knowledge of the BC Health Care environment.
• Demonstrated organizational skills to effectively to prioritize workload and meet deadlines.
• Knowledge of risk management concepts and practices.
• Ability to develop and maintain effective working relationships with internal and external partners.
• Demonstrated ability to work effectively, both independently and as part of a team.
• Demonstrated negotiation and facilitation skills while maintaining mutually beneficial vendor relations.
• Demonstrated leadership and supervisory skills to foster a respectful and motivating work environment.
• Ability to operate related equipment including applicable software application.
• Physical ability to perform the duties of the position.