Client Service Director L´Oréal

Are you an experienced Client Service Director with a passion for influencer marketing and relationship management? Do you thrive in a dynamic, data-driven environment where you can work for one of the world’s most iconic brands? If building outstanding partnerships and delivering impactful campaigns is what excites you, this is your next challenge!

Role mission

As Client Service Director for our dedicated L’Oréal team, you’ll play a crucial role in shaping, managing, and expanding our partnership with L’Oréal across the Benelux. You are the trusted advisor and strategic sparring partner for the client, leading a talented team to deliver best-in-class influencer marketing campaigns.

Key responsibilities

Take full ownership of the partnership with L’Oréal, driving long-term client success and building a trusted relationship.

Oversee the full lifecycle of Benelux influencer marketing campaigns: from briefing and strategy to execution, reporting, and evaluation.

Safeguard the strategy, budget, and outcomes of all projects to ensure both client impact and internal profitability.

Lead, coach, and empower the dedicated L’Oréal team, inspiring collaboration and high engagement.

Collaborate closely with strategy, creative, and data specialists to develop and deliver innovative, result-driven campaigns.

Identify new opportunities to deepen and expand our activities for L’Oréal, proactively growing the partnership.

Secure smooth workflows, optimal project management, and internal alignment within the L’Oréal team.

Directly manage communication with L’Oréal, maintaining transparency and building strong stakeholder relationships.

Analyze campaign results, share actionable insights, and drive continuous improvement for both client and team.

Represent SAMY / team5pm during key client meetings, pitches, and partner events.

Skills & experience

Inspiring, people-oriented leader: You foster team growth, collaboration, and a culture of continuous improvement.

Demonstrated 8+ years experience as a Client Service Director or similar senior role in influencer marketing or brand partnerships.

In-depth understanding of influencer marketing landscape, campaign development, and Benelux market dynamics.

Strong budget, project, and stakeholder management skills.

Proven ability to translate client ambitions into clear strategy, innovative campaigns, and measurable results.

Fluent in English and Dutch (verbal and written); French is a nice to have!

Proactive and solution-driven: You anticipate needs, identify opportunities, and tackle challenges head-on.

Strong analytical skills: You know how to interpret campaign data, measure success, and focus on results.

Excellent communicator: You build trust through transparent, strategic, and client-centric communication.

Business-minded: You recognize and pursue opportunities that benefit both the client and team5pm.