Hospital Services Fulfillment Specialist

General Summary

Responsible to perform order processing, customer communication and order delivery.

Also responsible to courier products and supplies as is needed by STBTC and or BBG. E

Ensures all orders and deliveries are made and received in a timely manner.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

· Receive orders from blood product customers and process in accordance with standard procedures and cGMP guidelines.

· Process returned products or non-conformant products in accordance with established procedures and guidelines.

· Review and prioritize any pending orders and deliveries.

· Make deliveries by driving to area hospitals and commercial carriers in a timely manner.

· Drive to pick up blood and blood components at hospitals, donor sites and blood drives. Consolidate as many shipments as possible to save repeated trips.

· Perform Irradiation Procedures.

· Recognize equipment malfunctions and technical problems; take appropriate steps in solving and notifying supervisory personnel as required.

· Report any potential problems to Supervisor, Manager, or Director immediately upon discovery.

· Assist with training new employees by demonstrating proper technique and adherence to policies and procedures, as directed by training specialist or management.

· Participate in continuing education by attending in service training, seminars, and other workshops.

· Assist in monitoring temperature and fire alarm systems.

· Assist in staff training and retraining as required.

· Ensure vehicle repair needs are reported and performed.

· Exercise initiative in seeking opportunity training to develop Shift Coordinator/Dispatcher competencies; will be expected to serve as alternate/interim Dispatcher once qualified.

· Run departmental errands as directed.

Education

Required Minimum Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications

· Valid United States Driver’s License

Experience

Required Minimum Experience

· Requires one or more years of demonstrated proficiency as a Hospital Services delivery representative or in a position with a comparable responsibilities.

Knowledge

· Must be or become familiar with the community and area serviced.

· Must acquire a general knowledge of how blood products are collected, processed, stored and shipped.

· Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

· Must have a working knowledge of all operational aspects of hospital services.

Skills

· Must have excellent telephone and/or email etiquette skills.

· Must have strong computer skills.

· Must be capable of operating motor vehicles in all types of weather conditions.

· Must demonstrate positive leadership skills.

Abilities

· Must be able to keep information confidential.

· Must be neat in appearance and well groomed.

· Must be a self-starter and self-directed worker.

· Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

· Must respond to stat orders without delay and work calmly in emergency situations.

Working Environment

Works in a well-lighted air conditioned and heated laboratory/department.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May have bodily exposure to refrigerator/freezer temperature, especially hands and face.

Will work extended hours during peak periods.

May be required to work any time of the day, evening or night during the week or weekend.

Occupational Exposure Assignment - Category I

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Required to carry up to 25 lbs. and occasionally lift up to 50 lbs.

Requires manual and finger dexterity and eye-hand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.