Service to Sales Manager

Sutton Ford is seeking an experienced automotive professional to lead our Service-to-Sales Program. This role focuses on identifying upgrade opportunities from our high-volume service department by leveraging Mastermind, DriveCentric, and vAuto. If you understand equity, trade values, customer retention, and dealership operations, this is an opportunity to build a six-figure career with one of the Midwest's premier Ford dealerships.

Responsibilities

• Lead Sutton Ford's Service-to-Sales / Vehicle Exchange Program.
• Engage service customers regarding vehicle upgrade, lease maturity, warranty expiration, and replacement opportunities.
• Use Mastermind to identify equity-mining and acquisition opportunities.
• Manage customer communication and follow-up in DriveCentric (CRM).
• Complete preliminary vehicle appraisals utilizing vAuto and partner with the Used Vehicle Manager on final valuations.
• Coordinate with Sales, Service, and Finance to deliver a seamless customer experience.
• Generate appointments, test drives, showroom traffic, and vehicle purchases.
• Build strong relationships with Service Advisors and Fixed Operations leadership.
• Track program performance and customer retention metrics.

Qualifications

• Automotive sales, sales management, finance, vehicle exchange, or service-to-sales experience.
• Strong understanding of trade values, financing, and dealership operations.
• Experience with Mastermind, DriveCentric, vAuto, or similar dealership systems preferred.
• Excellent communication and relationship-building skills.
• Self-motivated with a proven record of delivering results.
• Valid driver's license.

Benefits

• Flexible working hours.
• Health, Dental, Vision, Life & AD&D insurances and Supplemental Insurances.
• 401(k).
• Paid Leave.

Why Sutton Ford?

• High-volume service department providing daily opportunities
• Family-owned dealership with an outstanding reputation
• Top-ranked Ford commercial and fleet operation
• Professional development and advancement opportunities
• Competitive benefits and unlimited earning potential

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.