MASTER PROFILE: General Manager

Founded in 2007, Club Pilates is the nation's largest and fastest-growing Pilates franchise with locations in 33 states and 2 countries. Class formats target a wide range of clients needs from young to more senior and beginner to advanced. Club Pilates is the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre. Club Pilates has already sold more than 700 territories throughout the United States and Canada. Its over 500 instructors provide a current annual rate of over 7 million workouts to tens of thousands of members. In 2017, Club Pilates was recognized in Entrepreneur magazine's Franchise 500®, the world's first, best and most comprehensive franchise ranking.

POSITION

The ideal General Manager will oversee all Studio functionality from Sales to Instructors.

REQUIREMENTS

• 3+ years of retail sales, fitness sales, or wellness spa experience.
• Confident in generating personal sales and training Sales Reps in sales
• Must be Comfortable Networking with other business owners and Implementing Grass Roots events within the local community
• Ability to work independently and collaborate with studio owner
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

DUTIES

• Lead generation including Grass Roots Marketing and Networking within the Community
• Implement sales process to schedule prospects into Intro class
• Drive Membership sales through outside sales and business development efforts
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Hire/Manage all instructors at the studio
• Proficiency in Club Ready, to include revenue reports, attendance reports, etc.
• Review instructor evaluations performed by Master Trainers
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Marketing/Sales SOP Implement with Sales Staff and Instructors
• Marketing/Sales - Comfortable Implementing Social Media Posts on Facebook, Instagram, & Member Newsletters, Email Marketing
• Any other duties as assigned including organizing, cleaning and making studio presentable including retail
• This is a Full Time Salary Position that includes day, nights and weekends

COMPENSATION & BENEFITS

• This position offers a very competitive base salary; based on experience & performance.
• This position offers commission paid on studio sales based on sales performance of their team
• Opportunity to bonus, based on performance targets and measurable outcomes
• PTO, Vacation Pay, Holiday Pay
• Unlimited growth potential as well within the company.