Program Manager, Global Membership and Chapter Engagement

Reporting to the Manager, Global Engagement, the Program Manager, Global Membership and Chapter Engagement serves as the primary liaison between ACS headquarters and its International Chemical Sciences Chapters, oversees the program's strategic growth, and works in collaboration with other departments within the association. The Program manager guides chapter leaders through formation, annual reporting, elections, programming, while also identifying opportunities to deepen member engagement on a global scale.

Key Responsibilities

Chapter Lifecycle Management

• Guide prospective international chapters through formation and approval process, ensuring compliance with ACS bylaws and governance standards.
• Conduct annual compliance reviews, manage annual reporting timelines, and work with chapters to resolve outstanding reporting or office election requirements.
• Maintain accurate records in the ACS membership and chapter management database; generate regular status reports for leadership.

Member & Chapter Engagement

• Serve as a responsive, knowledgeable resource for chapter officers across multiple time zones and cultural contexts.
• Design and facilitate onboarding sessions, webinars, and best-practice workshops tailored to the needs of international audiences.
• Identify and recognize high-performing chapters through award nominations, spotlights in ACS communications, and connections to leadership development opportunities.
• Collaborate with ACS regional and international counterparts to coordinate joint programming, enhance member value globally, and support the student-to-professional member pipeline

Program Development & Administration

• Develop, refine, and manage resources (handbooks, toolkits, templates) that support chapter programming across diverse regulatory and institutional environments.
• Track and analyze chapter activity metrics, and engagement trends; present findings and recommendations to department leadership.
• Manage grant application processes, including eligibility assessment, award disbursement, and impact reporting.
• Monitor budget line items associated with international chapter support programs and prepare periodic financial reconciliations.

Cross-Functional Collaboration

• Partner with ACS Education, Publications, Career Services, and Governance teams to connect international chapters with relevant programs and benefits.
• Represent the Global Engagement team in internal working groups and at external conferences or symposia as needed.
• Support ACS's equity, diversity, inclusion, and respect commitments by ensuring international chapter programs are inclusive and globally accessible.

International Committee Staff Support

• Provide staff support to the ACS Committee (or equivalent advisory body), supporting volunteer leaders who advocate for international chapters and members.
• Plan, coordinate, and support all committee meetings - including scheduling, agenda development, preparation of briefing materials, and post-meeting follow-up such as minutes, action item tracking, and reporting to ACS leadership.
• Maintain committee rosters, manage appointment and onboarding processes for new committee members, and ensure continuity of institutional knowledge across volunteer terms.
• Synthesize member feedback, chapter data, and committee recommendations into actionable proposals that inform ACS international programming and policy decisions.
• Coordinate with ACS governance and legal teams to ensure committee operations comply with ACS bylaws, conflict-of-interest policies, and parliamentary procedures.

Face-to-Face Engagement & Leadership Events

• Alongside the Program Manager, Global Student Engagement, lead the planning and execution of the ACS International Chapter Leadership Summit.
• Develop summit programming including keynote sessions, peer-learning workshops, recognition ceremonies, and facilitated discussions; manage logistics such as venue coordination, travel support, and on-site operations.
• Represent ACS at international partner events to support members in that region and provide them with opportunities for networking.
• Evaluate in-person engagement outcomes and participant feedback to continuously improve the summit and other programs.

Qualifications : Required

• Bachelor's degree in chemistry, biochemistry, international studies, communications, or a related field.
• Minimum 3 years of experience in member services, international programming, volunteer management, or a comparable role.
• Demonstrated ability to manage complex, multi-stakeholder projects simultaneously across competing deadlines.
• Exceptional written and verbal communication skills; experience writing for international audiences.
• Proficiency with CRM/membership database systems (e.g., Salesforce, iMIS) and virtual meeting platforms (Zoom, Teams).
• Ability to work flexible hours to accommodate international time zones.
• Moderate domestic and international travel required (approximately 20%), including the International Chapter Leadership Summit, ACS National Meetings, and select international symposia.

Core Competencies Cross-Cultural Communication Relationship Management Project & Program Administration Data Analysis & Reporting Member Advocacy Process Improvement Global Equity & Inclusion Volunteer Leadership Development Written Communication Budget Monitoring Committee & Governance Support Event Planning & Logistics Facilitation & Meeting Management

This role is based in our Washington, DC office. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

A reasonable rate of compensation for this position is between $90,000 - $100,000 per year.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.