M20 - Project Manager

Overview

This role requires a versatile and delivery-focused professional who can lead complex government digital projects/products from initiation to successful implementation, working closely with business teams, delivery teams, technical specialists, security stakeholders and vendors to achieve outcomes that improve learning experiences through technology.

Key Responsibilities

As a Project Manager, you will lead and coordinate end-to-end delivery of technology projects/products for the ministry, partnering closely with business stakeholders, product managers, business analysts, solution architects, technical services consultants, cyber/security teams and vendors to deliver secure, reliable digital services.

You are pro-active, self-motivated and resourceful, with strong delivery discipline, good technology awareness and the ability to influence stakeholders across agency, vendor and cross-functional teams. You are adept at managing multiple workstreams concurrently while maintaining governance, delivery quality, risk controls and stakeholder confidence.

What will you be working on

• Lead project planning and delivery across discovery, design, procurement, implementation, testing, deployment, adoption and operations transition.
• Drive clear project governance, including scope, timeline, budget, dependencies, risks, issues, decisions, change control.
• Partner with business teams to translate agency outcomes and operating needs into realistic project plans, delivery milestones and measurable implementation outcomes.
• Coordinate cross-functional teams comprising product, business analysis, design, engineering, architecture, infrastructure, security, data, operations and vendor teams.
• Manage vendors and delivery partners by setting expectations, tracking deliverables, reviewing progress, enforcing quality standards and escalating issues early.
• Support procurement and post-award activities, including requirements consolidation, tender/quotation inputs, evaluation support, onboarding, mobilisation and contract management.
• Ensure project delivery is aligned with government technology directions, including cloud adoption, enterprise architecture, security-by-design, data protection, reliability, accessibility and operational sustainability.
• Establish and maintain project artefacts such as project plans, RAID logs, decision logs, dependency trackers, status reports, implementation plans, cutover plans and post-implementation review materials.
• Facilitate Agile ceremonies and delivery cadences, including sprint planning, backlog refinement, reviews, retrospectives and cross-team sync-ups where applicable.
• Work with teams to monitor delivery health, resolve blockers, assess implementation impacts and ensure readiness for UAT, security reviews, deployment, training and support.
• Support change management with business teams, including communications, readiness checks, training coordination, operational handover and benefits tracking.
• Identify continuous improvement opportunities in project delivery, vendor management, governance processes and operational workflows.

What we are looking for

• Minimum 8-10 years of experience in project management or technology delivery roles, preferably in large-scale public sector, education, enterprise or GovTech-related environments.
• Proven track record in managing complex digital projects/products involving multiple stakeholders, vendors, systems, integrations and operational dependencies.
• Strong knowledge of software development lifecycle, Agile delivery, DevOps practices, release management, testing approaches and production support considerations.
• Strong understanding of government project governance, procurement processes, contract management, compliance requirements and executive reporting expectations.
• Experience managing cloud, SaaS, platform migration, system integration, data, AI-enabled or modernisation initiatives will be an advantage.
• Ability to engage both business and technical stakeholders, translate delivery risks into management actions and communicate complex issues clearly to senior stakeholders.
• Strong analytical, planning, facilitation, negotiation and problem-solving skills, with the ability to structure ambiguity and drive teams towards decisions.
• Strong portfolio that demonstrates hands-on experience working in Agile or product-centric teams, including multidisciplinary delivery across product, design, engineering and operations.
• Good knowledge of cybersecurity, data protection, accessibility, reliability, auditability and operational resilience considerations in government digital services.
• Relevant certifications such as PMP, PRINCE2, Certified ScrumMaster, PMI-ACP, SAFe, ITIL or cloud certifications will be an advantage, but practical delivery experience is essential.

Core Technical and Delivery Competencies

• Project Governance & Delivery Control: Ability to establish delivery structures, define milestones, track RAID items, manage dependencies and maintain disciplined reporting for management oversight.
• Agile & Product-Centric Delivery: Experience working with product managers, business analysts, designers and engineering teams to deliver iteratively while maintaining clarity on outcomes, scope and quality.
• Vendor Management & Technical Oversight: Experience managing vendor performance, reviewing plans and deliverables, facilitating walkthroughs, validating progress and enforcing delivery standards.
• Procurement & Contract Management: Ability to support procurement preparation, evaluation, award mobilisation, contract performance tracking, change requests and acceptance of deliverables.
• Risk, Issue & Dependency Management: Ability to anticipate delivery risks, define mitigation plans, escalate appropriately and drive resolution across agency, technical and vendor teams.
• Implementation & Operations Readiness: Ability to plan UAT, deployment, cutover, rollback, training, support handover, post-deployment stabilisation and benefits realisation activities.
• Technical Fluency: Working understanding of enterprise architecture, APIs, cloud platforms, security reviews, system integration, data flows, monitoring, logs and incident/problem management.
• Stakeholder & Executive Communication: Ability to prepare concise status updates, decision papers, steering committee materials and management briefings that support timely decisions.

Personal Attributes

• A driven and motivated personality with the ability to rapidly learn, apply and execute.
• Strong ownership mindset, with the ability to follow through on commitments and hold teams accountable respectfully.
• Forward-thinking mindset with the courage to challenge conventional approaches when better outcomes can be achieved.
• Ability to navigate ambiguity, structure complex problems and determine practical next steps.
• Pragmatic approach to process improvement, operational efficiency and delivery governance.
• Natural ability to build trusted relationships across different levels of the organisation.
• Takes initiative to network outside the immediate team to unblock delivery and align stakeholders.
• Drives cross-functional collaboration across teams, workstreams, vendors and project partners.
• Calm under pressure, with good judgement in escalation, negotiation and conflict resolution.
• Builds relationships with key stakeholders, project partners and vendors in aligning the execution and implementation of project goals.