Claims Transformation Manager - 12 Month Contract

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

As Claims Transformation Manager, you will play a pivotal role in shaping the future of our claims function by defining and articulating a clear product vision aligned with business strategy and transformation goals.

This role will drive the evolution of our Claims service, increasing digital self-serve capabilities, enhancing processes, harmonising platforms and driving a market leading customer and employee experience.

The Claims Transformation Manager will also act as a key link between business and delivery teams, fostering strong stakeholder engagement, ensuring subject matter expertise is embedded throughout the transformation lifecycle, and helping to translate business needs into innovative and practical solutions.

Key Responsibilities

• Define and champion a clear claims transformation vision, along with associated priorities across business stakeholder groups. Ensure alignment with business strategy, customer needs, and organisational priorities.
• Establish close alignment and partnership with Product Managers to technically shape the product vision, roadmaps, priorities and solutions.
• Define product objectives, success metrics in collaboration with senior stakeholders.
• Manage transformation resources, budget and prioritisation activities
• Develop business cases and value propositions, aligned with business priorities.
• Set annual and quarterly priorities at a business level, ensuring the product backlog is aligned
• Ensures alignment with Product team regarding agreed scope, business value, plans, timelines, business deliverables and business resource availability
• Support feasibility assessments and align expectations with Product and IT delivery teams
• Ensure and coordinate the availability of key business expertise and organizational input for specification and delivery, ABR, QP and roadmap shaping
• Facilitate decision-making on trade-offs, scope, and value realization at senior levels
• Support Product Managers in preparing and orchestrating key planning and governance meetings (e.g., ABR, QP)
• Collaborate with Product to plan and coordinate releases from a business perspective
• Communicate delivery, release plans and timelines within business function
• Track and report benefits following project implementation to feed into Group reporting supported by Data team & Product

Key Requirements / Skills & Experience

Essential

• 5-10 years’ experience in business or IT transformation within financial services or a similarly regulated industry.
• Demonstrated experience in senior business roles, with a track record of delivering complex transformation programs.
• Strong cross-functional expertise, with the ability to navigate and influence across Operations, IT, Risk, Compliance, and Customer Experience.
• Strong understanding of business case development and stakeholder alignment
• Skilled Negotiator with ability to effectively manage multifaceted priorities
• Proven ability to interpret business problems, identify root causes, and design innovative, customer-centric solutions.
• Knowledgeable in Agile/Scrum delivery environments
• Strategic thinking with strong business and commercial acumen.
• Excellent communication and stakeholder management skills
• Ability to balance priorities across multiple demands
• Effective at harmonising differing viewpoints to reach a clear direction
• Experience in translating business strategy into business targets

At Allianz Ireland, we are committed to embracing innovation and the responsible use of Artificial Intelligence (AI) to drive innovation and business success. We are seeking candidates who demonstrate curiosity, adaptability and have a proactive approach to learning and development. An awareness of AI-powered tools, data-driven decision making and data analysis will be highly valued.

Our Benefits

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland . This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework | Central Bank of Ireland .

101065 | Operations | Management | Non-Executive | Allianz Ireland | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.