Inside Sales Representative

KEY RESPONSIBILITIES OF JOB The Inside Sales Representatives key responsibilities are outlined below:

• Dealer and sales team support in a timely manner concentrating on questions concerning availability, pricing, shipping, and invoicing issues.
• Dealer and sales team communication through phone, email, Teams, CRM etc.
• All phases of sales order processing and management via CRM Salesforce and SAP business systems
• Approve, process and manage dealer orders in CRM and SAP systems.
• Submit and secure credit approval for orders/shipments.
• Schedule product assembly as required.
• Configure, schedule and confirm shipment of products (approved transport or CPU).
• Provide documentation of shipments as required.
• Management, processing and shipment of backorders.
• Manage and correct shipping discrepancies and invoicing.
• Coordinate, manage and support as needed for other events and activities (invoicing, transportation, documentation, communication, etc.) such as but not limited to:
• Dealer closeouts
• Corporate events and activities (trade shows, dealer meetings, open houses, photo shoots, etc.)
• Coordinate return authorizations and approvals per company policies and procedures.
• Dealer credit memos
• Build and maintain relationships and strong communication with internal staff, outside vendors and dealers.
• Assist dealers with training and order entry using CRM Salesforce
• Attend and support various corporate events including but not limited to trade shows, open houses, dealer meetings, community engagement, etc. This may at times require some overnight travel.

Organizational Relationship: This position will have to work closely with the dealer organization, sales operations, product support department, all warehousing facilities, accounting/finance department, purchasing department, IT department, Territory Sales Managers, freight companies, and outside financing companies.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• Minimum High School Diploma or equivalent.
• Associates degree or higher preferred and/or two plus years of customer service preferred.
• Detail oriented with an ability to multi-task and manage heavy workloads.
• Excellent oral and written communication skills (phone, written, email)
• Proficiency with CRM Salesforce, SAP and MS Applications such as Word, Outlook and Excel.
• Strong teamwork skills are a must.