Medical Insurance Authorization Coordinator

Overview

Texas Physical Therapy Specialists is seeking an experienced Medical Insurance Authorization Coordinator to join our Central Billing Office team. In this role, you will process prior authorizations, insurance authorizations, referrals, and pre-certifications while working with insurance companies, physician offices, and clinic teams to help patients receive timely care. This position is ideal for candidates with experience in medical billing, medical office administration, healthcare customer service, or revenue cycle operations.

Hybrid/Remote Opportunity

• 30 days of paid onsite training in Leander, TX
• Remote work after successful completion of training
• Candidates must live within driving distance of Austin/Leander during training

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left behind; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

Wh at You'll Do

• Process and follow up on prior authorizations, insurance authorizations, and PCP referral requests.
• Review authorization reports and maintain the Authorization Tracker for assigned clinics.
• Verify insurance requirements and ensure necessary approvals are obtained before treatment.
• Document authorization determinations, chart notes, and referral information within patient EMRs/EHRs.
• Communicate with insurance companies, physician offices, and clinic staff to resolve authorization questions and delays.
• Maintain accurate patient records and
• documentation in accordance with company standards.
• Monitor pending authorizations and proactively follow up to prevent delays in patient care.
• Collaborate with clinic teams through email, chat, and other communication platforms.
• Participate in team meetings and follow established departmental workflows and procedures.
• Provide outstanding internal customer service while supporting multiple clinics.

Qualifications

Required

• High School Diploma or GED.
• Customer service experience.
• Medical Admin Experience/ Experience working with EMRs/EHRs, insurance portals, or healthcare office systems.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Preferred

• 3–5 years of experience in one or more of the following:
• Medical Insurance Authorizations
• Prior Authorizations
• Medical Billing
• Insurance Verification
• Referral Coordination
• Medical Office Administration
• Healthcare Customer Service
• Revenue Cycle
• Patient Access
• Scheduling or Registration

What We're Looking For

• Strong attention to detail
• Excellent follow-up and accountability
• Clear written and verbal communication
• Team-oriented mindset
• Ability to work independently and stay organized
• Positive customer service attitude
• Comfortable learning new technology and systems
• Ability to manage multiple priorities while maintaining accuracy

About

• Pay: $16/hr-$17/hr
• Work and Training Schedule: Training will be at our Leander clinic for the first 30 days then remote after training. Candidates must be within driving distance to Austin, TX for those 30 days of training.

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com .

Wh at You'll Do

• Process and follow up on prior authorizations, insurance authorizations, and PCP referral requests.
• Review authorization reports and maintain the Authorization Tracker for assigned clinics.
• Verify insurance requirements and ensure necessary approvals are obtained before treatment.
• Document authorization determinations, chart notes, and referral information within patient EMRs/EHRs.
• Communicate with insurance companies, physician offices, and clinic staff to resolve authorization questions and delays.
• Maintain accurate patient records and
• documentation in accordance with company standards.
• Monitor pending authorizations and proactively follow up to prevent delays in patient care.
• Collaborate with clinic teams through email, chat, and other communication platforms.
• Participate in team meetings and follow established departmental workflows and procedures.
• Provide outstanding internal customer service while supporting multiple clinics.

Required

• High School Diploma or GED.
• Customer service experience.
• Medical Admin Experience/ Experience working with EMRs/EHRs, insurance portals, or healthcare office systems.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Preferred

• 3-5 years of experience in one or more of the following:
• Medical Insurance Authorizations
• Prior Authorizations
• Medical Billing
• Insurance Verification
• Referral Coordination
• Medical Office Administration
• Healthcare Customer Service
• Revenue Cycle
• Patient Access
• Scheduling or Registration

What We're Looking For

• Strong attention to detail
• Excellent follow-up and accountability
• Clear written and verbal communication
• Team-oriented mindset
• Ability to work independently and stay organized
• Positive customer service attitude
• Comfortable learning new technology and systems
• Ability to manage multiple priorities while maintaining accuracy