French Speaking Customer Support

French Speaking Customer Support – Product Orders & E-Commerce Logistics

Location: Athens, Greece (Office-Based)

Streamline the E-Commerce Journey from the Heart of Athens

We are seeking a professional, detail-oriented French-speaking Customer Service Specialist to manage product orders, tracking, and end-to-end delivery logistics for a global e-commerce and retail leader. Based at our high-tech office hub in Athens, you will ensure a flawless shopping and shipping experience for customers across France and French-speaking Europe. This on-site role places you in a high-energy, international corporate environment while offering a premier Mediterranean lifestyle with 300 days of sunshine, historic landmarks, and nearby beaches.

Key Responsibilities

• Order Management: Assist French-speaking customers with order placement, modifications, cancellations, payment processing, and billing inquiries.
• Logistics & Tracking Support: Provide real-time updates on parcel delivery status, investigate carrier delays, and coordinate with fulfillment centers to expedite missing or priority shipments.
• Returns & Refunds: Guide customers through return protocols, process replacement orders, and issue refunds or store credits in strict accordance with company policy.
• Problem Resolution: Resolve complex delivery disputes, damaged freight claims, or incorrect shipments with empathy, efficiency, and professionalism.
• System Accuracy: Meticulously update customer profiles, order histories, and logistical tracking tickets using advanced internal CRM software.

Requirements

• Language: Native or C2-level French and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Communication: Exceptional verbal and written communication skills with a solution-oriented, customer-first approach.
• Aptitude: Strong multitasking abilities, sharp attention to detail, and comfort navigating multiple digital tracking tools simultaneously.
• Location: Must be willing to work full-time from our physical office campus in Athens (central location with excellent transit connections).

Relocation & Benefits

• Premium Relocation Package: Paid flight to Athens, airport pickup, and 4 full weeks of corporate hotel accommodation or rent assistance to ensure a smooth, stress-free transition.
• Modern Office Culture: Work on an innovative, multicultural campus featuring state-of-the-art tech setups, on-site employee cafes, and collaborative relaxation zones.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus monthly performance-based incentives.
• Professional Development: Comprehensive paid training by industry and logistics experts, private health insurance from day one, and clear pathways for internal promotion into leadership, training, or quality assurance.
• Lifestyle: Benefit from a lower cost of living compared to France or Belgium, alongside free online Greek language courses and an excellent work-life balance.

Join Our Team

Take your career to the next level within a thriving global logistics sector while upgrading your lifestyle in Europe's historic capital. Submit your application today to start your journey with us in Athens.