Head of Invoice Management

We are seeking an experienced Head of Invoice Management to lead and strengthen our procurement invoice operations. This strategic role will oversee a team of 2 professionals while bringing deep expertise in invoice management processes, controls, and system optimization. We are looking for a bilingual French and English candidate. The ideal candidate will have proven experience managing similar functions and implementing robust process frameworks to ensure accuracy, compliance, and efficiency across the invoice-to-pay lifecycle.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of 2 invoice management professionals
• Reinforce team capabilities through training, process documentation, and knowledge transfer
• Foster a culture of continuous improvement and operational excellence
• Establish clear performance metrics and conduct regular team assessments

Process Management & Optimization

• Establish governance framework to ensure compliance with internal policies and external regulations
• Drive process standardization and automation initiatives to improve efficiency and reduce manual intervention
• Develop and maintain detailed process documentation, standard operating procedures, and control matrices

System Expertise & Technology

• Participate to the implementation project and testing of the deployment of Ivalua Procure-to-Pay platform to optimize invoice processing workflows, exception handling, and reporting capabilities
• Collaborate with IT and system administrators to configure invoice validation rules, approval workflows, and integration points
• Work closely with Oracle EBS environments to ensure seamless data flow between procurement, AP, FA and GL modules

Stakeholder Management

• Partner with Procurement, Accounts Payable, Finance, and IT leaders to align invoice management practices with organizational objectives
• Serve as primary point of contact for invoice-related inquiries from suppliers and internal stakeholders on the perimeter covered
• Build strong relationships with supplier community to resolve invoice discrepancies

Risk Management & Compliance

• Implement robust controls to prevent duplicate payments, fraud, and processing errors
• Ensure compliance with tax regulations, payment terms, and contractual obligations
• Conduct regular audits of invoice processing activities and implement corrective actions
• Monitor key risk indicators and escalate issues appropriately

Performance & Analytics

• Establish and track KPIs including invoice processing cycle time, exception rates, and supplier satisfaction
• Generate regular reports and dashboards for management review
• Analyze trends to identify root causes of issues and implement preventive measures
• Drive initiatives to improve delays of payment, and reduce operational risk