Revenue & Billing Operations Manager

Department: Finance & Accounting

Reports To: Controller

Location: Remote, with a preference for candidates based in Kansas City, Philadelphia, Houston, Dallas, Boston, Miami, or Cleveland. We gather as a team intentionally throughout the year and expect this person to be available for in-person time when it matters.

Role Summary

Autura is looking for a Manager of Revenue & Biling Operations to own the full billing-to-cash cycle, including customer contract review and revenue recognition. This role will be responsible for designing and implementing a more efficient billing and collections process with the use of automation and technology. Leading a team of two direct reports, you will ensure the timely and accurate billing of 2,500+ customers across multiple entities and revenue streams. This is a highly impactful and visible role connecting with Sales, Customer Service, Data and Legal.

What You'll Own

Billing, Contracts & Revenue Recognition

• Invoice across multiple entities and revenue streams (subscription, transaction-based, professional services, government contracts); manage billing cadences for 2,500+ customers against contract terms, rate schedules, and usage data.
• Represent accounting and finance during the contract review process, confirming proper terms and conditions before customer contracts are signed.
• Ensure proper revenue recognition in accordance with ASC 606.
• Reconcile billing activity to the subledger and GL in NetSuite monthly; maintain billing templates, rate tables, and customer configurations

Collections & Cash Application

• Own the collections cycle end-to-end: aging review, outreach cadences, escalation, dispute resolution, and cash application across all entities.
• Monitor AR aging, flag risk with context, negotiate payment plans with proper documentation, and escalate to legal or external partners when needed.
• Assist with forecasting cash collections on a weekly and monthly basis.

Process Design & Automation

• Audit current workflows, identify unnecessary manual steps and gaps, build solutions with a focus on automation, workflows and scalability.
• Evaluate and configure third-party tools (billing platforms, payment portals, AR automation software, Claude AI) that extend NetSuite capabilities; build triggers and escalation logic so issues surface without manual review

Cross-Functional & Leadership

• Serve as the billing and AR subject matter expert for Sales, CS, Legal, and FP&A; partner with Sales to flag contract discrepancies and ensure billing matches closed deals
• Set the process standard for the function, mentor team members as the org scales, support new customer onboarding, and contribute to audits and revenue-related projects

What We're Looking For

Required

• 5+ years of order to cash & 2+ years of management experience at $50M+ revenue scale with 2,500+ active customers across multiple entities
• Track record of building or significantly redesigning billing and collections processes -- not just running existing ones
• Contract experience: identifying terms and milestones, translating contract language into accurate invoices
• Working knowledge of ASC 606 across subscription, professional services, and transaction-based arrangements
• Hands-on NetSuite: saved searches, workflow rules, billing schedules, period-close, and report building
• Salesforce experience: opportunity and contract records, billing validation data pulls, Sales-to-Finance handoff

Preferred

• Extensive Netsuite configuration and admin experience.
• Experience with payment platforms and multiple income streams
• SaaS/subscription and government/municipal contract billing; prior PE-backed or high-growth environment

What Success Looks Like in Year One

• Continued reduction of AR aging over 60 days; billing cycle time measurably reduced
• Collections running on an automated cadence with minimal manual triggering
• Contract-to-invoice traceability established; full process documentation in place
• AR collection predictability and consistency