Front Office Supervisor

• Front Office Operations
  Apply a comprehensive understanding of front office functions including reception, cashiering, communications, reservations, porter services, and guest service procedures to ensure smooth daily operations.

• Team Supervision & Support
  Supervise and support front office team members, assist with accounting matters, support porter services, and contribute to the preparation of efficient and cost-effective rosters approved by the department head.

• Guest Engagement & VIP Services
  Greet and escort VIPs, attending to their specific needs, and ensure guest satisfaction through courteous and personalised service.

• Hotel Knowledge & Communication
  Develop in-depth knowledge of hotel facilities, departmental functions, key team members, and current events; ensure clear and effective communication of all standard operating procedures (SOPs), updates, rates, and general information to the team.

• Policy Compliance & Security
  Maintain strict compliance with all procedures related to cash, credit, cheques, key control, guest confidentiality, and banking operations while on duty.

• Operational Excellence & Other Duties
  Conduct regular inspections of public areas, address credit issues, and carry out additional tasks as directed by Front Office Management to support the overall performance and presentation of the hotel.

• Minimum 1-2 years’ experience in Front Office operations, preferably in a supervisory role.

• Hospitality qualifications and strong computer/system skills (desirable).

• Excellent communication, interpersonal, and leadership skills.

• Ability to work a flexible 7-day roster, including weekends and public holidays.

• Strong personal integrity, initiative, and the ability to work independently.

Benefits and Perks

• Discounted on-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.