Concierge Manager Position

Accountabilities: The Concierge Manager will lead shift-level operations, develop high-performing teams, and ensure exceptional service delivery through strong operational management and continuous improvement.

• Manage and coach Team Leads across concierge functions, providing guidance, feedback, and support to strengthen leadership capabilities and team performance.
• Oversee daily operations across client service, ticketing, trip fulfillment, and process management functions, ensuring smooth execution and timely resolution of issues.
• Make real-time operational decisions, allocate resources effectively, and manage escalations with confidence and professionalism.
• Own the end-to-end client experience during assigned shifts, ensuring high-quality communication, proactive updates, and personalized service for premium travelers.
• Handle VIP clients and complex cases requiring advanced judgment, attention to detail, and strong problem-solving skills.
• Monitor operational performance metrics, including service-level targets, accuracy standards, and team effectiveness.
• Identify opportunities for process improvements and implement solutions that increase efficiency, quality, and scalability.
• Collaborate with cross-functional teams to improve workflows, implement new systems, and support global operational growth.
• Represent team and client insights in strategic discussions, helping shape processes, standards, and service excellence initiatives.

Requirements

The ideal candidate is an experienced operations leader with a background in luxury travel, hospitality, or high-touch customer service environments, combined with strong leadership and analytical skills.

• 4+ years of experience in luxury travel, hospitality, or premium service operations.
• 2+ years of experience managing teams, coaching employees, and developing high-performing professionals.
• Strong understanding of travel operations, ideally with experience using GDS platforms such as Sabre, including fare rules, complex itineraries, and ticketing processes.
• Proven ability to manage operational metrics, identify performance trends, and use data to improve team outcomes.
• Excellent written and verbal communication skills, with the ability to coach teams and deliver polished client-facing communication.
• Strong decision-making skills and the ability to remain calm and effective in high-pressure situations.
• Experience building processes, SOPs, training programs, or operational frameworks is highly valued.
• Familiarity with workflow management, CRM, or operational tools is a plus.
• Experience managing remote or globally distributed teams is preferred.
• A leadership style that balances accountability, empathy, ownership, and continuous improvement.

Benefits

• Competitive base compensation of approximately $1,600 per month, based on experience and location.
• Additional performance-based incentives and potential profit-sharing opportunities.
• Merit-based career progression with opportunities to advance into senior leadership roles.
• Remote-first work environment with collaboration across a global team.
• Travel perks and access to discounted booking opportunities.
• Structured support through regular reviews, clear performance metrics, and operational resources.
• Opportunity to develop advanced travel optimization knowledge and global operations leadership skills.
• Exposure to cross-functional collaboration with product, technology, and operations teams.
• Predictable scheduling and structured shift handovers to support work-life balance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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