HRIS Senior Associate (Phenom) (AC Manila)

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People Operations team you will support the implementation, configuration, and ongoing maintenance of HR Information Systems. As a Senior Associate, you will act as a functional subject matter specialist, advise on top practices, and evaluate system functionality to enhance user satisfaction. This role provides the opportunity to collaborate with HR process owners and contribute to continuous improvement initiatives that elevate the employee experience.

Responsibilities

• Act as a functional subject matter expert for HR system capabilities, advising on best-practice use of Phenom and connected HR applications.
• Evaluate system functionality and identify opportunities for continuous improvements and optimization to enhance user satisfaction.
• Support the delivery of system enhancements through prioritisation, planning, testing (UAT/regression), release support, and change management activities.
• Provide daily support to HRIS users and stakeholders, resolve issues, and escalate complex problems appropriately via ServiceNow including AI response drafting based on Knowledge Articles.
• Maintain accurate documentation including knowledge articles, system changes, workflows, user guides and training materials.
• Conduct monthly tasks such as firm structure changes (cost centers). Complete changes to system access on a weekly basis to ensure all new starters, leavers, and positions changes are compliant with Security Matrix & Assignments.
• Participate in quarterly security audits (QMSE), tenant reviews, report reviews, and catalog reviews ensuring timely completion for TechHub to lodge ensuring compliance.

What You Must Have

• Bachelor's Degree
• 3 years of experience working with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, or similar systems
• Oral and written proficiency in English required

What Sets You Apart

• Bachelor's Degree in Human Resources, Information Systems, Business Administration
• Experience with Agile methodologies and project management
• Familiarity with HR processes and analytical problem-solving
• Supporting system implementations and user support
• Collaborating with cross-functional teams effectively
• Managing multiple tasks with attention to precision
• Understanding data privacy and compliance standards
• Embracing AI-augmented and automated working methods