Knowledgebase Manager - Financial Service Desk

TASQ is currently seeking a Knowledgebase Manager for the Financial Service Desk in Taguig. The pre-screening interview will be conducted via phone.

• *Position Overview: Knowledgebase Manager - Service Desk Financial (Taguig)**
• *Work Setup:** Onsite (BGC Taguig)
• *Requirements:**
• A minimum of 3 years of experience in a service desk line of business within the BPO industry.
• At least 2 years of experience in managing a knowledge base (KB).
• Proven experience in creating, maintaining, and updating knowledge base articles for a service desk account.
• ITIL Certification is an advantage.
• Experience in web design is also beneficial.
• *Benefits:**
• Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
• Quarterly performance bonuses.
• Excellent opportunities for career development.
• 24 leaves annually.