Employee Dining Supervisor

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Employee Dining Supervisor.

As the Employee Dining Supervisor, you will oversee the daily operations of the Employee Dining Room/Restaurant, ensuring a welcoming, efficient, and hygienic dining experience for all colleagues. You will lead and motivate the team, maintain exceptional food safety and service standards, and work closely with the culinary team to deliver a diverse, nutritious, and high-quality dining program. This role plays an important part in fostering colleague satisfaction by creating a positive and engaging dining environment that reflects the service excellence and luxury standards of Raffles & Fairmont Doha.

Key Responsibilities:

• Supervise the day-to-day operations of the Employee Dining Restaurant, ensuring smooth, efficient, and professional service
• Lead, coach, and motivate the Employee Dining team to deliver a positive and welcoming dining experience for all Heartists
• Monitor food presentation, quality, freshness, and portion control to ensure consistency and adherence to brand standards
• Coordinate closely with the Culinary team to ensure timely replenishment of food items and effective menu execution
• Ensure the dining area, buffet stations, service areas, and equipment are maintained in a clean, organized, and hygienic condition at all times
• Enforce compliance with HACCP, food safety, sanitation, and health and safety regulations
• Conduct regular inspections to ensure operational standards and cleanliness are consistently maintained
• Prepare duty rosters, manage daily staffing requirements, and monitor attendance to ensure adequate coverage
• Train, mentor, and evaluate team members, supporting their development through ongoing coaching and performance feedback
• Monitor inventory of operating supplies, equipment, and disposables, and coordinate replenishment as required
• Assist in controlling departmental costs by minimizing waste and promoting efficient use of resources
• Address Heartist feedback, requests, and concerns promptly and professionally to enhance colleague satisfaction
• Maintain accurate operational records, including temperature logs, cleaning schedules, and other compliance documentation
• Support the planning and execution of themed dining events, seasonal promotions, and colleague engagement activities
• Collaborate with the People & Culture, Culinary, and Engineering teams to ensure the Heartist Dining Restaurant operates efficiently and provides an exceptional colleague experience
• Perform any other duties assigned by management in support of departmental and hotel operations

What will you bring to this role?

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field preferred
• Minimum of 2–3 years of supervisory experience in Food & Beverage operations, preferably in employee dining, staff cafeteria, or restaurant operations within a luxury hotel
• Strong leadership and team management skills with the ability to motivate and develop colleagues
• Sound knowledge of food safety, HACCP, hygiene, and sanitation standards
• Excellent organizational and time management skills with the ability to manage multiple priorities
• Strong communication and interpersonal skills with a guest- and colleague-focused approach
• Proficient in Microsoft Office applications and familiar with point-of-sale (POS) systems
• Ability to work flexible shifts, including weekends and public holidays, as required
• Strong problem-solving skills with the ability to make sound operational decisions
• Fluency in English is required; additional languages are an asset
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized