Digitalvirgo
Key Account Manager - On Site
Job description
Account Management
Manage a portfolio of key telecom operator accounts and strategic partners in Egypt.
Build and maintain strong relationships with decision-makers and operational teams.
Act as the primary point of contact for assigned accounts.
Ensure a high level of customer satisfaction and long-term partnership development.
Business Growth
Identify opportunities to increase revenues within existing accounts.
Develop and implement account growth plans aligned with business objectives.
Promote new Digital Virgo products and services to existing partners.
Negotiate commercial conditions and support contract renewals and amendments.
Project Management
Coordinate the launch of new services with internal and external stakeholders.
Work closely with Product, Marketing, Technical, Finance and Operations teams to ensure successful implementation.
Monitor project timelines and ensure timely execution.
Performance Monitoring
Monitor business performance through regular analysis of key KPIs.
Review revenue trends, subscription performance, conversion rates and customer engagement.
Recommend optimization actions to improve business performance.
Prepare monthly business reviews and performance reports.
Market & Partner Development
Stay informed about telecom, mobile payment and digital service market trends.
Identify new opportunities within existing partnerships.
Support the Regional Director in defining account development strategies.
Qualifications
Bachelor's degree in Business Administration, Marketing, Telecommunications or a related field.
Minimum 4–6 years of experience in Key Account Management, Account Management or Business Development.
Experience within Telecommunications, Mobile Payments, Fintech or Digital Services.
Experience working with Mobile Network Operators (Vodafone Egypt, Orange Egypt, e& Egypt or WE) is highly preferred.
Strong commercial awareness and negotiation skills.
Excellent communication and stakeholder management skills.
Fluent in English and Arabic.
Technical Skills
Strong knowledge of the telecom ecosystem.
Understanding of Direct Carrier Billing (DCB), Mobile Payments or Value Added Services (VAS) is a strong advantage.
Good analytical skills with the ability to interpret business performance data.
Proficiency in Microsoft Excel and PowerPoint.
Experience with CRM tools is a plus.
