Religious Tourism Leader Q3 2026

Key Responsibilities

• Accompany Hajj and Umrah groups throughout their entire journey.
• Ensure all travel documents, including passports, visas, and flight tickets, are complete and valid before departure.
• Conduct pre-travel orientation sessions to explain the itinerary, travel procedures, baggage requirements, and important guidelines.
• Guide pilgrims through airport procedures, including check-in, immigration, baggage collection, and boarding.
• Coordinate hotel check-in and room allocation upon arrival.
• Ensure smooth coordination of transportation, accommodation, and scheduled activities.
• Provide continuous support and assistance to pilgrims throughout the trip.
• Handle customer inquiries, complaints, and emergency situations professionally and efficiently.
• Coordinate with operations teams, local service providers, and transportation partners to resolve any operational issues.
• Monitor group attendance and ensure the safety and well-being of all travelers.
• Assist pilgrims with Hajj and Umrah procedures and provide general guidance throughout the journey.
• Maintain clear communication with all stakeholders and submit trip reports after completion.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• Graduates of Islamic Studies, Sharia, Usul El Din, Da'wah, Arabic Language, or related disciplines are encouraged to apply, provided they have relevant experience in Hajj and Umrah operations.
• 2–5 years of experience in Religious Tourism Operations or Tour Leadership.
• Previous experience leading Hajj and Umrah groups is mandatory.

Required Skills

• Excellent leadership and organizational skills.
• Strong communication and customer service abilities.
• Ability to manage groups and work under pressure.
• Excellent problem-solving and crisis management skills.
• Strong knowledge of Hajj and Umrah rituals and procedures.
• Familiarity with hotels, transportation routes, and logistics in Makkah and Madinah.
• Experience coordinating with local service providers and ground operators.
• High level of responsibility, flexibility, and attention to detail.

Technical Skills

• Good knowledge of Microsoft Office.
• Experience using reservation and booking systems.
• Familiarity with WhatsApp Business and online communication tools.
• Ability to use Google Maps and travel applications.

Language Requirements

• Arabic: Native or Fluent.
• English: Good command.

Job Details

• Employment Type: Full-time.
• Work Mode: On-site.
• Working Hours: 8 hours per day (fixed or rotational shifts).
• Days Off: One day per week.
• Business travel is required, including accompanying pilgrims during Hajj and Umrah trips.